Refund Policy 

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1) General rule: supplier terms control refunds

Most travel services (airlines, hotels, tour operators, cruise lines, rail, insurance providers, etc.) are provided by third-party suppliers. Refunds are governed by each supplier’s fare/rate rules and cancellation policies, not by [Agency Name]. We will always apply the supplier’s rules to your booking.

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2) Agency service fees

• Agency service fees are non-refundable, including planning, consultation, booking, ticketing, change handling, and concierge/management fees, whether or not travel occurs, unless required by law.

• If you paid a bundled “package planning/management fee,” that fee remains non-refundable once planning has begun.

3) Deposits and final payments

• Many suppliers charge non-refundable deposits or apply cancellation penalties that increase as the travel date approaches.

• Final payment dates are set by suppliers. If you miss a final payment deadline, the supplier may cancel the booking and apply penalties.

4) Cancellations by the traveler

If you cancel, any refund (if permitted) will be:

• Based on supplier rules

• Less any supplier penalties

• Less any non-refundable agency service fees

• Potentially less transaction/merchant fees where allowed and disclosed

We will confirm the applicable cancellation terms in writing once we receive them from the supplier.

5) Changes (date/name/itinerary changes)

Changes are treated differently than cancellations:

• Suppliers may charge change fees and fare differences.

• [Agency Name] may charge a change handling fee of $[X] per change request (or “per person per change”), which is non-refundable.

• Some bookings are not changeable.

6) Refund processing timelines

If a refund is approved by the supplier:

• Refunds are processed back to the original form of payment unless impossible.

• Typical timelines range from [X–Y] business days for us to submit/confirm, plus supplier processing time (often 2–12+ weeks for some airlines/cruises/operators).

• We cannot control supplier processing speed, but we will provide status updates on request.

7) No-shows and unused services

No-shows and partially used services are typically non-refundable, and suppliers may cancel remaining segments (especially flights) if a segment is missed.

8) Travel insurance

We strongly recommend travel insurance. Important notes:

• Most travel insurance policies are non-refundable after a “free look” period (if offered).

• Insurance claims are handled between you and the insurer; [Agency Name] can assist with documentation but cannot approve claims.

9) Chargebacks and payment disputes

If you initiate a chargeback/dispute for services properly delivered or booked per your authorization:

• We may pause support on your file during the dispute.

• You remain responsible for supplier penalties, balances due, and agency fees permitted by law.

10) Supplier cancellations or schedule changes

If a supplier cancels or significantly changes your travel:

• Your options (refund, credit, rebooking) depend on supplier policies and sometimes regulations.

• Any agency fees already earned may remain non-refundable.

11) How to request a cancellation or refund

Send your request to: [Email]
Include: full traveler name(s), booking reference(s), travel dates, and the service(s) you want canceled.